1. Scope
These terms apply to all orders placed through our website (for delivery and pickup) with:
Alsafi RestaurantHertzstraße 1
69126 Heidelberg
+49 6221 7259000
2. Conclusion of contract
By clicking “Order with obligation to pay” you make a binding offer. The contract is concluded when we accept your order, visible on the order status page and, if you provided an email address, confirmed by email. We may decline an order (for example outside the delivery area or when ingredients are unavailable); any amount already paid online is then fully refunded.
How to order: you add food and drinks to the cart, enter your contact details and how you want to receive the order at checkout, and send the order with “Order with obligation to pay”. Until then you can correct input errors at any time: change quantities or remove items in the cart, and edit your details at checkout.
We store the contract text, that is your order with all its details. With the confirmation email you receive the order details, these terms and the information on the right of withdrawal; with a customer account you can also see your orders there. You can open and print these terms on this page at any time. The contract can be concluded in German, English or Arabic.
3. Prices and payment
All prices are final prices in euros and include statutory VAT. Deliveries may carry a delivery fee and a minimum order value. Both are clearly shown before you order. Depending on availability you pay online (via our payment provider Stripe) or on site / on delivery.
4. Delivery and pickup
We deliver to the postcode areas shown when ordering. Stated preparation and delivery times are careful estimates, not fixed deadlines. For scheduled time slots we do our best to meet the chosen time.
5. Right of withdrawal
There is no right of withdrawal for food and drinks we prepare for you or that spoil quickly (§ 312g(2) nos. 1 and 2 BGB), nor for services on a fixed agreed date such as catering (§ 312g(2) no. 9 BGB). For durable goods delivered sealed, such as drinks in sealed bottles or cans, you have the right of withdrawal set out in the withdrawal policy at the end of these terms. If anything is wrong with your order, call us and we will find a solution.
6. Complaints and warranty
Statutory warranty law applies. Please report any complaint as soon as possible by phone or email so we can review and resolve it.
7. Dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
8. Final provisions
German law applies; mandatory consumer-protection provisions of your country of residence remain unaffected. Should individual provisions be invalid, the remainder of the contract remains effective.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and indicated by you, take possession of the goods.
To exercise the right of withdrawal, you must inform us (Alsafi Restaurant, Hertzstraße 1, 69126 Heidelberg, phone +49 6221 7259000, email info@alsafi-heidelberg.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at our restaurant without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Alsafi Restaurant, Hertzstraße 1, 69126 Heidelberg, email info@alsafi-heidelberg.de:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Last updated: August 2026
